Refund & Return Policy

Refund & Return Policy – Sree Minniyal Crackers

Last Updated: 7-September-2026

At Sree Minniyal Crackers, Sivakasi, we carefully inspect and pack all orders before dispatch. Due to the nature of our products and transportation requirements, we have a strict no-return and no-refund policy once an order has been dispatched.

1. No Refund After Dispatch

Once your order has been packed and dispatched through our designated transport/lorry service, the order cannot be cancelled and the amount paid will not be eligible for a refund.

Customers are requested to carefully review their order details, products, quantities and delivery information before confirming the order.

2. No Returns After Dispatch

We do not accept product returns once the order has been dispatched. Customers are responsible for collecting their parcel from the designated lorry office.

3. Order Cancellation

Cancellation requests may be considered only if the order has not yet been packed or dispatched.

Once the order has been packed or dispatched, cancellation requests cannot be accepted.

4. Damaged or Missing Products

Customers are requested to check the parcel carefully at the time of collection from the lorry office.

If you receive a parcel with visible damage or notice missing products, please contact us immediately with the following information:

• Order number
• Photos or videos of the parcel
• Photos of the damaged products, if applicable
• Details of the missing or damaged items

Any complaint regarding damage or missing items will be reviewed individually. Submission of a complaint does not automatically guarantee a refund, replacement or compensation.

5. Incorrect Product or Order Issue

If there is an issue with the products supplied due to an error on our part, please contact our customer support team immediately after receiving the parcel.

We will review the order details and determine the appropriate resolution based on the circumstances.

6. Refund Eligibility

Refunds are generally not available after the order has been dispatched.

If a refund is approved by Sree Minniyal Crackers before dispatch, the refund will be processed using the applicable payment method and may be subject to applicable processing or transaction charges.

7. Products Damaged During Transportation

Orders are transported through third-party lorry/transport services. Once the parcel has been handed over to the transport provider, transportation is handled by the respective service provider.

Customers should report any visible damage immediately at the time of receiving/collecting the parcel and contact us with supporting photographs or videos.

8. Important Notice

By placing an order on our website, the customer acknowledges and agrees to the terms of this Refund & Return Policy.

No refund or return will be accepted once the order has been dispatched.

9. Contact Us

If you have any questions regarding your order, cancellation, refund or return, please contact us before the order is dispatched.